FAQs
1. Can I place my order with an authorized Cooper Bussmann distributor?
Yes, you can. Call your local authorized Cooper Bussmann distributor and give them the part number listed with the item that you would like to order.
2. Do I have to purchase with a credit card?
If you would like to order from the Cooper Bussmann website, you will need to use a credit card for purchases, however, you may use the part number listed with the item that you want and call your local Cooper Bussmann distributor to purchase via a different means. (Downloadable material is only available through CooperBussmann.com via credit card purchase).
3. Who do I contact if I have questions about my purchase?
Use the contact us link on the website or contact Customer Satisfaction at 636-394-2877 for questions or comments regarding content of the site, purchasing materials, training opportunities, etc.
4. What do I do if my shipment was damaged?
Contact our customer service department during the hours of 8:00A.M. – 5:00P.M. (CST) at 636-394-2877.
5. How do I contact Cooper Bussmann for the training opportunities that are listed on the website?
You may choose the contact us link on the website or contact your local Cooper Bussmann authorized distributor to schedule.
6. How do I return an item?
If the item was purchased direct from Cooper Bussmann, you can call our Customer Satisfaction team at 636-394-2877 for return instructions and procedures. If the item was purchased through a Cooper Bussmann authorized distributor, all returns should be handled through the distributor. (Downloadable material is non-returnable)
7. Where can I find out about other Services that Cooper Bussmann offers?
Visit http://www.CooperBussmann.com/Services for all current Service offerings.
